Refund Policy

1. Refund principles

This Policy explains PEA Africa’s standard commercial refund rules. It does not limit refund, cancellation, chargeback, or consumer rights that cannot legally be waived. Refunds are returned to the original payment method where practicable and are subject to payment-provider processing time.

2. Learning subscriptions

A first-time purchaser may request a full refund for the initial learning subscription within 30 calendar days of successful payment. The guarantee does not apply where there is material misuse, fraud, a prior refund for substantially the same service, or substantial consumption of certificate assessment or separately priced services. Renewal payments are refundable only where required by law, charged after a timely cancellation, duplicated, or caused by a verified billing error.

Cancellation stops future renewal but normally leaves access active until the end of the paid billing period. We do not provide prorated refunds for a partially used period except where required by law.

3. Credits, boosts, alerts, and digital add-ons

• Unused credits and an unused add-on may be eligible for refund within 14 days of purchase where no associated benefit has been consumed.
• Credits spent on alerts, boosts, AI usage, verification review, messaging, promotion, or another completed digital action are generally non-refundable.
• A failed activation, duplicate debit, incorrect amount, or service not delivered due to a verified platform fault is eligible for correction, replacement, or refund.
• Verification and review fees cover processing; a completed review is not refundable merely because approval was denied.

4. Recruiting and career services

Job promotions, recruiter subscriptions, premium talent plans, interview preparation, résumé reviews, and other booked services are refundable before delivery according to the cancellation conditions shown at purchase. Once a session has started, a report has been delivered, a promotion has run, or included usage has been materially consumed, the related amount is not normally refundable. If PEA Africa cancels a booked service, you may choose a reschedule, account credit, or refund.

5. Freelance marketplace payments

Project milestone payments are governed by milestone approval and dispute status. A client should not release a milestone until the agreed work is accepted. A disputed or cancelled milestone may be held from completion while evidence is reviewed. PEA Africa is not a bank or escrow provider unless the checkout and contract expressly state otherwise.

6. How to request a refund

Email support@peaafrica.com from the account email and include the transaction reference, product, payment date, amount, reason, and supporting evidence. Do not send card numbers, PINs, passwords, or one-time codes.

We aim to acknowledge a complete request within 3 business days and communicate a decision within 10 business days. Approved refunds may take additional time to appear depending on Paystack, the bank, card network, or mobile-money provider.

7. Fraud and abuse

We may pause a refund while investigating account takeover, duplicate claims, chargeback abuse, unauthorized resale, certificate fraud, or other suspicious activity. This does not remove lawful consumer rights.